Refund Policy

Payments made for:

• Online courses, Test Series

• Webinars, workshops, and Training programs

• E-books, notes, or downloadable study materials are non-refundable once the service has been accessed or the material has been delivered.

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2. Event Registrations

Fees paid for event registrations (online or offline) are non-refundable, except in the following cases:

• If the event/program is cancelled by ARCA.

• If a cancellation request is submitted at least 7 days prior to the event date and approved by the organizing committee.

3. Duplicate Transactions

In the case of duplicate payment, users must notify us within 7 working days with proof of the transaction. After verification, the excess amount will be refunded after deduction of service charge and taxes to the original payment method.

4. Technical Issues

If access to a paid service is denied due to a technical error on our part, and it cannot be resolved within a reasonable time, a partial or full refund may be granted, subject to internal review.

5. Refund Process

• Approved refunds will be processed within 7–10 business days.

• Refunds will be made only through the original mode of payment.

6. Legal Provisions

This policy is governed by the applicable laws of India, including but not limited to:

• The Consumer Protection Act, 2019

• The Information Technology Act, 2000

In accordance with these laws:

• ARCA will honor genuine refund claims where there is a proven deficiency in service.

• All disputes shall be subject to the jurisdiction of competent courts in Nagpur, Maharashtra.

7. Contact for Refunds

For refund-related queries, contact us at:
📧 Email: ARCAexperts@gmail.com

Please include your full name, transaction details, and reason for the refund request.

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